Tips to Choose the Best BPM for your Business

Posted on June 10, 2019 by Jonathan Kidd

Business Process Management (BPM) is a systematic method to improve business processes and a comprehensive scheme that encompasses the management of people and information.

Given the dynamic nature of the business world, any practice that is implemented and followed is business specific and varies from company to company. Similarly, the process of evaluating a business process management is not a simple task. Business process management tools come in various formats ranging from low-code optimisation and workflow management to Robotic Process Automation (RPA). A BPM process that suits business may not sync for another business.

The following should be kept in mind before zeroing in on a BPM:

Determine your need

Fixing a goal and realising what you need helps your business go a long way. Most companies fail to do this and jump headfirst into BPM, thus wasting a lot of time in development and failing to optimise.

Figure out your motive

After looking up different business process management tools, discuss with your team and figure out what you hope to accomplish with the BPM. This will help in narrowing down the search and lend clarity to your business purpose.

Determine departmental needs

Look up the problems in various departments of your organization, figure out what they need to solve these problems and decide how BPM will help in achieving this.

Communicate and involve everyone

Before selecting or improving a business process management tool, communicate with everyone in your organization, from your staff to your team. Tell them about your decision for choosing BPM, reasons for choosing it, the problems that it will solve and how to use it effectively at work. Get their feedback before giving the green signal.

Pros vs Cons

Everything has two sides – good and bad. Make a list of the various pros and cons of each BPM tool and find out how each one fits your business and whether they are missing something.

Customers review

Reviews go a long way in helping you decide whether the business process management tool you are looking for fits your description. Look up the reviews given by previous buyers before purchasing the BPM software.

Research

Look up various BPM tools and pay attention to details such as the features and capabilities that each platform offers. Examine the layout, design and user interface and check whether this tool can be taught easily to your employees. Start with a surface glance and gradually dig into the specifics to check if the tool will be optimal for your business.

Support

A good solution provider should leave no stone unturned in ensuring your complete satisfaction over their software. Test the vendor’s support system before giving them the green signal.

Technical resources

Check whether the vendor has provided adequate access to knowledge databases and documentation for customers to educate themselves before purchasing the BPM software.

Experience

Ensure that the vendor has prior experience in developing and improving the products that he/she sells.

Advisory capability

Sign up with a provider who understands your business and is willing to remain a long-term partner rather than just a vendor.

Cost efficient

The right BPM optimises output to twice its potential while reducing the costs by half at the same time. Select a BPM that lowers your costs without compromising on efficiency. Because at the end of the day, Pricing of BPM Software should not bite your budget.

Simplicity

Ensure that the BPM which is selected is easy to implement and use by both the administrators and the end users.

Mobility

With everyone and everything around the world accessible with a single click, it is important to have your BPM accessible through the cloud. This will ensure operational efficiency of your business even when it is supervised from half a continent away.

Experience in development

Make sure to check whether the BPM vendor has had prior experience in developing products. Prior experience is necessary when it comes to fixing glitches and improving the existing BPM tool. A vendor who can do both will be an ideal candidate.

Seek help

Any new venture is bound to run against speed bumps along the way. Do not hesitate to speak up and get help from those who have had an experience with BPM before.