Lean CRM provides an efficient approach and encompasses best practices and by focusing on your customers it delivers significant return on investment and ultimately customer retention.
You see pre-COVID and post-COVID customers are two very different kinds of people. What used to work, might not anymore. And what was once acceptable, will be to your company’s detriment.
Depending on where you are in the world, things might be getting back to some kind of normal. But for other companies, things are far from getting back to any semblance of normality in terms of your remote team returning to a physical office or workplace.