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Maslow’s Hierarchy of Needs for Customer Service Delivery
Maslow’s hierarchy of needs fits beautifully in the B2B environment where customer satisfaction and loyalty are key. How can you apply this to customer service delivery?
6 Ways to Manage Customer Expectations
Instead of leaving it to chance, and risking miscommunication and disappointment, here are 6 ways to manage customer expectations.
Don’t have effective task management in place? It could be killing your business in these 3 Ways
Small businesses often have ineffective task management. They drown in spreadsheets and paperwork, and this quickly kills a business. There is a better way.