People managers are unsung heroes. They often have to influence decisions, drive favourable outcomes and manage several factors to ensure key appointments are made and the organisation functions optimally. They are essentially the backbone of the operation. But people management is not as straightforward as it seems given the lack of digital transformation and a scattered operational view. In this blog, we take you through three key ways people managers stand to benefit from using a Business Process Management (BPM) solution.
Accountability is perhaps one of
the most overlooked aspects of human resource management. With the sheer number
of requests being fulfilled and their ad-hoc nature, keeping track of these
tasks and accounting for the work that goes behind them is crucial in
understanding efficiency. Moreover, people managers are not aware of the tasks
handled by individual team members at a given time. In other words, they suffer
from a lack of transparency and are unable to assign or collaborate with team
members to close an allocated task.
A BPM solution helps people
managers in many ways. With a comprehensive BPM tool, they can keep track of
requests as they come in. Even in the case of more complex tasks, people
managers have complete transparency on what each of their team members is
working on and where bottlenecks or obstacles are. Essentially, each task is
accounted for and the manager can delegate and collaborate on tasks based on
availability and employee skill sets.
The importance of operational
structure cannot be overlooked. One of the most pressing challenges that people
managers face is aligning their daily functions with the organisation’s Standard
Operating Procedures (SOPs). More often than not, most human resource functions
are reserved to an on-paper approach and are not integrated into the digital
nature of the present-day workspace. This not only allows a lot of details seeping
through the cracks but can also result in a loss of efficiency due to improvisation.
A BPM, without a doubt, helps add
some much-needed structure to these processes. Each process is aligned with
organisational SOPs and has a clear path laid out. Adherence also becomes easy
to enforce as each step in the process is mapped out with checklists,
approvals, and proofs of completion. Variations are also accounted for and
alternative steps are put in place to avoid the need to improvise.
Be it customer on-boarding, employee success, resource management, organisational management, or any other variation that involves people management, communicating with the end customer or stakeholder is vital. A lack of communication can result in instability, mismanagement of expectations, and can cause conflicts. Stated along with points #1 and #2, the need of the hour is to have a system that allows various stakeholders to communicate with each other and derive favourable results.
This is exactly what a BPM brings
to the table. A comprehensive BPM lets stakeholders come together to drive
service requests to completion. The end customer is provided with a glass pane
view of their service request and is kept informed with periodical status
updates as their requests flow from one step to the next. At this stage, an
effective BPM solution also ensures contextual communication between collaborators
and end customers through detailed checklists, custom forms, and proof of completion
at every step.
If you like this article, you will love what Boombirds has to offer. Learn about a simple plug-and-play business process management application that helps you drastically improve procedural efficiency and boost team productivity. Click here to see a demo.