Defining workflow is a nightmare for any given organisation. The reason for complicating a workflow is the ability to unlearn and adapt swift changes as the organisation grows. Choosing the right tool for your organisation or a function can be quite a task. The reason could be fear of perfect adoption of the solution to your structure, cost and the teams' attitude to follow a given process and provide visibility to the leaders...
BPM is a concept that focuses on aligning all the elements of an organization to improve operational performance. It covers how one studies, identifies, changes and monitors business processes to ensure that they run smoothly, with scope for improvement over time...