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Workflow Management: 5 simple ways your teams can improve their processes
Following a workflow can make work a lot easier, whether it’s an individual or a team. Learn how workflow management can help teams be productive.
10 Tips for SMEs: How to improve operational efficiency
10 proven ways for SMEs to improve operational efficiencies. Learn about the smart methods that SMEs can implement to optimise operations while keeping costs at minimum.
How (and why) Kanban is used by these 3 top companies
What do Pixar, Spotify and Zara all have in common? They use Kanban to stay ahead of the game. Here's how you can adopt Kanban to grow your company too.
The 5 Secrets to Keeping your Field Teams Accountable
Field operations management with real-time visibility and a high degree of customer responsiveness can deliver the right kind of customer experience.
Keeping Your Team Accountable: 7 Tips on Effective Task Delegation
Uncover 7 useful tips to master the art of delegating tasks and growing your business effectively. Read on and start delegating tasks today!
Five strategies to avoid business overwhelm in your organisation
A typical way most business owners tackle overwhelm is by putting in longer work hours, and that tends to trickle down to their employees as well, leading to not just the business owner being overwhelmed, but the entire organisation is on a whirlwind every day, often not knowing what they achieved at the end of a day!
Uncover useful strategies to overcome the constant state of overwhelm...
Maslow’s Hierarchy of Needs for Customer Service Delivery
Maslow’s hierarchy of needs fits beautifully in the B2B environment where customer satisfaction and loyalty are key. How can you apply this to customer service delivery?
6 Ways to Manage Customer Expectations
Instead of leaving it to chance, and risking miscommunication and disappointment, here are 6 ways to manage customer expectations.
Don’t have effective task management in place? It could be killing your business in these 3 Ways
Small businesses often have ineffective task management. They drown in spreadsheets and paperwork, and this quickly kills a business. There is a better way.
Using Six Sigma for Standard Operating Procedures (SOPs) that actually get used
Are you still managing your client requests, files and caseloads the old-fashioned way, i.e manually, on paper or Excel?
If so, then it’s a now or never situation for you to get on board with going digital with your SOPs.