3 Things Retail Logistics Stands to Gain from BPM software
Posted on December 17, 2019 by Vishal
Retail businesses are a labyrinth
of business processes with service delivery at the heart of it all. These
enterprises strive to create fulfilling customer experiences on a sustained basis,
and this is where they face their biggest challenge – managing their processes
for repeated success. The magnitude of this challenge is only amplified once
one understands the sheer number of processes involved in creating a singular
customer experience. Needless to say, using obsolete tools like spreadsheets do
not make the cut.
In this blog, we take you through
three reasons why your retail logistics needs a Business Process Management
Creating a consistent customer
Of course, we were going to start
with the most obvious advantage. By popular opinion, the biggest advantage a
BPM brings to the table is operational structure. A comprehensive BPM lets Operations
Managers customise workflows thereby enforcing SOPs and ensuring that their
teams adhere to processes across functions.With this structure in
place, teams can seamlessly collaborate to form a more concise, consistent
Giving fleet operations an
Fleets are integral to any
operation, especially so for retail enterprises. Each vehicle type is used for
specific tasks and is capable of carrying specific payloads. Considering the
sheer number of tasks at hand, it becomes critical for Operations Managers to have
a holistic view of their consignments and ensure that it is in the best
possible condition to handle a high volume of tasks on a day-to-day basis.
This is precisely where the power
of a BPM comes into play. BPMs allow managers the ability to plan tasks,
specify routes, pick-ups, and drop-offs. Even details at the granular level like
planning consigments, payouts, fuelling stops, and tyre changes can seamlessly
be specified with a BPM in place.
In the case of manual retail
process management, managers have little to no visibility into order fulfilment
or whether they were fulfilled at all. This not only makes it difficult for
them to keep track of with multiple consignments but makes it impossible to
keep customers informed of the status of their orders.
With a BPM in place, managers not
only have complete freedom to assign tasks to appropriate personnel but can
stay updated on consignments and orders from the minute they leave the
warehouse to when they are delivered.
Additionally, they can even be provided photographic proof at the point
of pick-up and delivery. This way, they stay on top of things.
The rising importance of BPM software has not only taken new meaning in the realm of retail but has redefined the way enterprises operationally function. BPMs streamline business process workflows and can help in replicating recurring tasks to save a great deal of time. They are now an irreplaceable tool that every retail enterprise needs to reinforce their process and improve efficiency.
Visit boombirds.com to learn about a one-stop solution to help you:
Customise an unlimited number of retail process
Gain a granular view of retail logistics
Track your field teams as they carry out their