Business Services

USD5per user / mo USD7
Employees - 1 Unit peremployee
Customers - 0.2 Units per customer
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Features

Customer Collaboration Free

  • Customer dashboard
    Provide customers with a complete view and status of their service requests
  • Wallboard communications
    Make announcements, or receive acknowledgements with customers
  • Contextual chat
    Chat with customers contextually and share case information within a service request
  • Email updates & notifications
    Share confirmations, acknowledgements, proof of service through emails
  • Inbound email queue manager
    Create inbound email-based service requests
  • Feedback & ratings
    Collect customer feedback and service ratings

Office Productivity

  • Kanban smartboards
    Gain a multidimensional bird's eye view of service requests at various stages of fulfilment
  • Unlimited process workflows
    Create unlimited workflows that are aligned with Standard Operating Procedures (SOPs)
  • Alternate workflows
    Skip steps or set rollbacks in processes to manage exceptions in linear workflows
  • Service compliance manager
    Create checklists and custom forms to ensure process compliance and collect reporting data at every step
  • Role-based permissions
    Create role-specific functions and permissions
  • Task delegation
    Create and delegate tasks to specific individuals for collaborative teamwork
  • Recurrence manager
    Schedule and manage repeat and contract services
  • Service cloning
    Duplicate workflow configurations and service requests
  • Bulk service import
    Import multiple service requests from spreadsheets
  • Service reports
    Generate reports on services rendered by date range, service type, and customer
  • Time-stamped activity logs
    View a detailed time-stamped log of activities performed at every step
  • Activity report by team & assignee
    Compile reports on services rendered by teams, assignees, date range, and service type

Business Process
Automation Pricing

Boombirds is a well-rounded BPM solution that is best suited for process-driven business operations. Explore our features to learn how the Boombirds BPM software helps organisations automate workflows, simplify team task management, and provide their customers a seamless experience.

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