Field Services

USD14per user / mo USD18
Employees - 1 Unit peremployee
Customers - 0.2 Units per customer
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Customer Collaboration Free

  • Customer dashboard
    Provide customers with a complete view and status of their service requests
  • Wallboard communications
    Make announcements, or receive acknowledgements with customers
  • Contextual chat
    Chat with customers contextually and share case information within a service request
  • Email updates & notifications
    Share confirmations, acknowledgements, proof of service through emails
  • Inbound email queue manager
    Create inbound email-based service requests
  • Feedback & ratings
    Collect customer feedback and service ratings

Back Office Operations

  • Kanban smartboards
    Gain a multidimensional bird's eye view of service requests at various stages of fulfilment
  • Graphical Dashboard
    Visual representation of the operational key performance indicators
  • Unlimited process workflows
    Create unlimited workflows that are aligned with Standard Operating Procedures (SOPs)
  • Alternate workflows
    Skip steps or set rollbacks in processes to manage exceptions in linear workflows
  • Service compliance manager
    Create checklists and custom forms to ensure process compliance
  • Role-based permissions
    Create role-specific functions and permissions
  • Task delegation
    Create and delegate tasks to specific individuals for collaborative teamwork
  • Recurrence manager
    Schedule and manage repeat and contract services
  • Service cloning
    Duplicate workflow configurations and service requests
  • Bulk service import
    Import multiple service requests from spreadsheets
  • Service reports
    Generate reports on services rendered by date range, service type, and customer
  • Time-stamped activity logs
    View a detailed time-stamped log of activities performed at every step
  • Activity report by team & assignee
    Compile reports on services rendered by teams, assignees, date range, and service type

Audit Operations

  • Mobile Fulfillment
    Fulfill processes and services using the Android mobile app
  • Collect reporting data
    Embed customisable forms within workflow steps to collect and store critical process information
  • Advanced form configuration
    Leverage advanced and dynamic fields to auto-populate reporting data
  • Compliance management
    Monitor process compliance with audit checklists including evaluation and rating based on defined thresholds
  • Compliance scorecard
    A unified, detailed view of all compliance-related activities and metrics
  • Information log
    View a consolidated log of all the form information collected during service fulfilment
  • Compliance log
    View a detailed summary of compliance in every step of the service workflow

Field Service Operations

  • Live trip dashboard
    Monitor the status of ongoing trips on a Kanban-inspired dashboard
  • Real-time map view
    Monitor the geographical location of vehicles or field agents in a live map view
  • Service trip manager
    Plan field service delivery by mapping service locations to trips and optimising routes
  • Ad-hoc field trip manager
    Track and manage unplanned field service trips
  • Offline location tracker
    Track the location of field agents in the offline mode for low or no network areas
  • Beat planner
    Create a beat plan of customer locations that need to be serviced periodically
  • Batch trip planner
    Plan batch trips to service multiple customer requests within a single trip
  • Trip merger
    Merge planned trips to save operational costs and increase efficiency
  • On-field exception handling
    Force-stop trips or make amendments based on changes in circumstance
  • Fluid service planner
    Add new service locations to an ongoing trip
  • Pitstop manager
    Track breaks for rest, food, fueling, vehicle repairs, and maintenance activities
  • Payout manager
    Manage trip incentives and payouts for field staff
  • Vehicle manager
    Manage a fleet of vehicles and their assignment in service delivery
  • Service location manager
    Maintain a list of customer geolocations and frequently visited locations
  • Proof of visit
    Collect photographic proof of services delivered with geocodes and timestamps
  • Trip log
    View a complete timestamped activity log of the entire trip including distance travelled
  • Trip reports
    Generate trip reports by vehicle, field staff, and date range
  • Payout reports
    Gain complete visibility of service payouts by field staff and date range
  • Pitstop reports
    Generate reports on pitstops during trips by pitstop type, field staff, and date range
  • Field service reports
    Obtain comprehensive reports of every location serviced on the field by date range
  • Trip Policy
    Set your bespoke start and end governance for holistic trip management
  • Fatigue Management
    Set timer alerts to prompt drivers to take breaks at intervals to avoid fatigue
  • Field Trips
    Monitor field staff real-time during an ad hoc trip while they visit customer locations

Field Service
Management Pricing

Boombirds is an advanced field service management application best suited for on-premise facility management services as well as field services such as handyman, repair, and maintenance. Take a look at our features to learn more about how our cloud-based BPM can help you boost your team’s productivity.

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