Process Optimisation Blueprint

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Create an Accountable Team
Set SMART, achievable Goals
Be more transparent and accountable
Identify bottlenecks in processes and eliminate them

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Retail Logistics

USD24per user / mo USD30

Employees - 1 Unit peremployee
Customers - 0.2 Units per customer

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Features

Customer dashboard

Provide customers with a complete view and status of their service requests
Wallboard communications

Make announcements, or receive acknowledgements with customers
Contextual chat

Chat with customers contextually and share case information within a service request
Email updates & notifications

Share confirmations, acknowledgements, proof of service through emails
Inbound email queue manager

Create inbound email-based service requests
Feedback & ratings

Collect customer feedback and service ratings

Kanban smartboards

Gain a multidimensional bird's eye view of service requests at various stages of fulfilment
Graphical Dashboard

Visual representation of the operational key performance indicators
Unlimited process workflows

Create unlimited workflows that are aligned with Standard Operating Procedures (SOPs)
Alternate workflows

Skip steps or set rollbacks in processes to manage exceptions in linear workflows
Service compliance manager

Create checklists and custom forms to ensure process compliance
Role-based permissions

Create role-specific functions and permissions
Task delegation

Create and delegate tasks to specific individuals for collaborative teamwork
Recurrence manager

Schedule and manage repeat and contract services
Service cloning

Duplicate workflow configurations and service requests
Bulk service import

Import multiple service requests from spreadsheets
Service reports

Generate reports on services rendered by date range, service type, and customer
Time-stamped activity logs

View a detailed time-stamped log of activities performed at every step
Activity report by team & assignee

Compile reports on services rendered by teams, assignees, date range, and service type

Mobile Fulfillment

Fulfill processes and services using the Android mobile app
Collect reporting data

Embed customisable forms within workflow steps to collect and store critical process information
Advanced form configuration

Leverage advanced and dynamic fields to auto-populate reporting data
Compliance management

Monitor process compliance with audit checklists including evaluation and rating based on defined thresholds
Compliance scorecard

A unified, detailed view of all compliance-related activities and metrics
Information log

View a consolidated log of all the form information collected during service fulfilment
Compliance log

View a detailed summary of compliance in every step of the service workflow

Live trip dashboard

Monitor the status of ongoing trips on a Kanban-inspired dashboard
Real-time map view

Monitor the geographical location of vehicles or field agents in a live map view
Service trip manager

Plan field service delivery by mapping service locations to trips and optimising routes
Ad-hoc field trip manager

Track and manage unplanned field service trips
Offline location tracker

Track the location of field agents in the offline mode for low or no network areas
Beat planner

Create a beat plan of customer locations that need to be serviced periodically
Batch trip planner

Plan batch trips to service multiple customer requests within a single trip
Trip merger

Merge planned trips to save operational costs and increase efficiency
On-field exception handling

Force-stop trips or make amendments based on changes in circumstance
Fluid service planner

Add new service locations to an ongoing trip
Pitstop manager

Track breaks for rest, food, fueling, vehicle repairs, and maintenance activities
Payout manager

Manage trip incentives and payouts for field staff
Vehicle manager

Manage a fleet of vehicles and their assignment in service delivery
Service location manager

Maintain a list of customer geolocations and frequently visited locations
Proof of visit

Collect photographic proof of services delivered with geocodes and timestamps
Trip log

View a complete timestamped activity log of the entire trip including distance travelled
Trip reports

Generate trip reports by vehicle, field staff, and date range
Payout reports

Gain complete visibility of service payouts by field staff and date range
Pitstop reports

Generate reports on pitstops during trips by pitstop type, field staff, and date range
Field service reports

Obtain comprehensive reports of every location serviced on the field by date range
Trip Policy

Set your bespoke start and end governance for holistic trip management
Fatigue Management

Set timer alerts to prompt drivers to take breaks at intervals to avoid fatigue
Field Trips

Monitor field staff real-time during an ad hoc trip while they visit customer locations

Live consignment tracker

Track consignment movements from the point of pickup to delivery
Consignment delivery planner

Plan pick up and delivery of consignments by optimising routes and sequences
Live pickup & delivery notifications

Receive real-time notifications on consignment pick up and delivery
Proof of pick up and delivery

Collect timestamped photographic proof of consignments during pick up and delivery
Delivery notes with e-signature

Obtain digitally signed customer acknowledgements
Fluid consignment planner

Add new consignments to an ongoing trip
Consignment reports

Generate in-depth reports on all consignments delivered by date range

Order to delivery tracker

Live-track products ordered from order to delivery in single or multiple consignments
Product catalogue manager

Maintain, add, or remove items from a complete catalogue of products
Fluid order & delivery manager

Amend product orders at any point during an ongoing trip
Returns manager

Track product order returns and exchanges
Merchandising manager

Track merchandiser movements as they fulfil service requests
Product order reports*

* Coming soon
View detailed reports on product orders placed and fulfilled by date range

Retail Logistics
Management Pricing

Boombirds for Retail Logistics is an all-inclusive cloud-based BPM software that is the perfect solution for retail organisations responsible for logistics and supply chain management operations. Take a look at our detailed feature list to learn how Boombirds’ Business Process Management software can help organisations such as yours optimise order delivery tracking, enhance merchandising process management, and improve the overall efficiency of retail operations.

View Platform Pricing

View Platform Pricing Retail-Logistics-Management-Pricing