Logistics Process Management | BPM for 2/3PL Logistics Service Providers

2PL/3PL
Transporters

2PL/3PL
Transporters

Second party (2PL) or third-party logistics (3PL) service providers are crucial for enterprises that require frequent management, storage, and movement of goods between manufacturers and retailers. An increasing number of large and medium scale companies are engaging 2PL/3PL logistics providers to assist them to deliver continuity in their supply chain. But daily processing of such a sheer number of shipments requires meticulous planning and large-scale execution. Without the right tools, 2PL/3PL companies find it a challenge to optimise their operations, maintain transparency, and save on operational expenses.

Create a self-sustained operations team
by automatically routing jobs to them or allowing team members to claim work from the queue
Compile route plans, specify incentives,
and merge multiple services into a single trip with a comprehensive planning board
Keep track of on-field resources
(trucks and drivers) as they fulfil consignment deliveries
Monitor the status of both work orders and consignments
with Kanban-inspired smartboards
Collaborate with customers
and demonstrate confirmation of delivery through photographic proofs during pickup and delivery with digitally signed acknowledgements

Create a self-sustained operations team
by automatically routing jobs to them or allowing team members to claim work from the queue
Compile route plans, specify incentives,
and merge multiple services into a single trip with a comprehensive planning board
Keep track of on-field resources
(trucks and drivers) as they fulfil consignment deliveries
Monitor the status of both work orders and consignments
with Kanban-inspired smartboards
Collaborate with customers
and demonstrate confirmation of delivery through photographic proofs during pickup and delivery with digitally signed acknowledgements

Freight
Forwarders

Freight
Forwarders

Freight forwarding is the most common method of coordinating end-to-end international transit of shipments. They specialise in supply chain management and are primarily responsible for the safe transit and coordination of the cargo in transit and coordinate end-to-end import and export. Each import or export assignment is a complex project working together with their counterparts in the origin or destination, transporters, customs brokers, vessels, or flights. As such, freight forwarders rely on building relationships to cement their business with suppliers, manufacturers, and retailers. This can only be achieved when they consistently deliver goods in a safe, cost-effective manner.

Ensure the safe handling and delivery of goods
from origin to destination by following robust operating procedure workflows with checklists
Monitor and track the progress of consignment movements
in detail by collecting reporting data at every stage of the import or export process
Manage the trail of documentation
throughout the consignment delivery process, including invoices, bill of lading, inspection certificates in a centralised location for every import or export
Collaborate with internal teams, customers, and counterparts
through multiple channels including in-app and email notifications

Ensure the safe handling and delivery of goods
from origin to destination by following robust operating procedure workflows with checklists
Monitor and track the progress of consignment movements
in detail by collecting reporting data at every stage of the import or export process
Manage the trail of documentation
throughout the consignment delivery process, including invoices, bill of lading, inspection certificates in a centralised location for every import or export
Collaborate with internal teams, customers, and counterparts
through multiple channels including in-app and email notifications

Customs Clearance
Brokers

Customs Clearance
Brokers

Customs services primarily involve liaising with the government authorities at the seaport or airport to gain authorisation for goods and cargo to be transported across international borders. Government regulations vary from nation to nation and sometimes even between terminals within the same country. With multiple stakeholders to collaborate with, regulations to be kept track of, and documentation to be submitted at various levels, having the right tools to help simplify complex procedures is crucial.

Ensure procedural compliance
for handling of goods and import/export documentation process management
Implement tailored operating procedures
to handle regulation of specialised goods in specific markets (e.g. radioactive materials import into India)
Monitor and track the progress of customs clearance
in detail by collecting reporting data at every stage of the process
Maintain an audit trail of all actions
taken at every step of the customs clearance process e.g. bills, duty slips, and documentation
Communicate with customers
and provide them regular checkpoint updates through in-app and email notifications

Ensure procedural compliance
for handling of goods and import/export documentation process management
Implement tailored operating procedures
to handle regulation of specialised goods in specific markets (e.g. radioactive materials import into India)
Monitor and track the progress of customs clearance
in detail by collecting reporting data at every stage of the process
Maintain an audit trail of all actions
taken at every step of the customs clearance process e.g. bills, duty slips, and documentation
Communicate with customers
and provide them regular checkpoint updates through in-app and email notifications

Terminal Services
Operators

Terminal Services
Operators

Terminal services operators encompass the physical moving of cargo (for import) from the port to the customer’s warehouse, and vice-versa (for export). They focus on moving shipments between the port and warehouse, ensuring shipments are in good condition, cargo satisfies government regulations, and finally clearing customs. It is a relatively simple process but with a high volume of repeated transactions. Providing visibility to customers on these transactions is a laborious and time consuming task since typically the reporting process is entirely manual.

Create structured operating procedures
for all cargo handling services at the terminal, aligning to your customer’s unique requirements
Fast-track the process and enable ad-hoc task creation
through mobile fulfilment (a smartphone app with barcode / QR code reader)
Supplement these SOPs with comprehensive checklists
for cargo clearance and other surveying functionality to handle exceptions
Keep track of all tasks taken
at each step with detailed action logs and maintain proof of pickup and delivery photos, scanning of delivery notes and airway bills
Provide customers a complete real-time overview
of the progress of ground handling activities as well as periodical updates and email notifications as required

Create structured operating procedures
for all cargo handling services at the terminal, aligning to your customer’s unique requirements
Fast-track the process and enable ad-hoc task creation
through mobile fulfilment (a smartphone app with barcode / QR code reader)
Supplement these SOPs with comprehensive checklists
for cargo clearance and other surveying functionality to handle exceptions
Keep track of all tasks taken
at each step with detailed action logs and maintain proof of pickup and delivery photos, scanning of delivery notes and airway bills
Provide customers a complete real-time overview
of the progress of ground handling activities as well as periodical updates and email notifications as required

Specialised
Logistics

Enterprises specialising in providing end-to-end supply chain solutions for its customers covering packaging, storing, transporting and installation services have more customisable and comprehensive service delivery workflows. For example, supporting the transportation of fragile shopfitting fixtures or regular movement of manufactured food products from the factory to the 3PL warehouse distribution channels etc., Specialised logistics firms struggle to keep up to date communications with their field-staff, ensure compliance of their unique processes and confirm proof of service delivery.

Gain a bird’s-eye view
of all your ongoing projects and delivery trips with a Kanban-inspired smart service board
Create a self-sustained operations team
by automatically routing jobs to them based on customer types
Compile route plans, specify incentives,
and optimise deliveries into a single trip with a comprehensive planning board
Keep track of on-field resources
(trucks and drivers) as they fulfil consignment deliveries
Ensure installation procedure compliance
via checklists and collect proof of installation photographs
Collaborate with customers
and demonstrate proof of delivery through pickup and drop photos and digitally signed acknowledgements

Gain a bird’s-eye view
of all your ongoing projects and delivery trips with a Kanban-inspired smart service board
Create a self-sustained operations team
by automatically routing jobs to them based on customer types
Compile route plans, specify incentives,
and optimise deliveries into a single trip with a comprehensive planning board
Keep track of on-field resources
(trucks and drivers) as they fulfil consignment deliveries
Ensure installation procedure compliance
via checklists and collect proof of installation photographs
Collaborate with customers
and demonstrate proof of delivery through pickup and drop photos and digitally signed acknowledgements

2PL/3PL Transporters

Create a self-sustained operations team

Compile route plans, specify incentives,

Keep track of on-field resources

Monitor the status of both work orders and consignments

Collaborate with customers

Create a self-sustained operations team

Compile route plans, specify incentives,

Keep track of on-field resources

Monitor the status of both work orders and consignments

Collaborate with customers

Freight Forwarders

Ensure the safe handling and delivery of goods

Monitor and track the progress of consignment movements

Manage the trail of documentation

Collaborate with internal teams, customers, and counterparts

Ensure the safe handling and delivery of goods

Monitor and track the progress of consignment movements

Manage the trail of documentation

Collaborate with internal teams, customers, and counterparts

Customs Clearance Brokers

Ensure procedural compliance

Implement tailored operating procedures

Monitor and track the progress of customs clearance

Maintain an audit trail of all actions

Communicate with customers

Ensure procedural compliance

Implement tailored operating procedures

Monitor and track the progress of customs clearance

Maintain an audit trail of all actions

Communicate with customers

Terminal Services Operators

Create structured operating procedures

Fast-track the process and enable ad-hoc task creation

Supplement these SOPs with comprehensive checklists

Keep track of all tasks taken

Provide customers a complete real-time overview

Create structured operating procedures

Fast-track the process and enable ad-hoc task creation

Supplement these SOPs with comprehensive checklists

Keep track of all tasks taken

Provide customers a complete real-time overview

Specialised Logistics

Gain a bird’s-eye view

Create a self-sustained operations team

Compile route plans, specify incentives,

Keep track of on-field resources

Ensure installation procedure compliance

Collaborate with customers

Gain a bird’s-eye view

Create a self-sustained operations team

Compile route plans, specify incentives,

Keep track of on-field resources

Ensure installation procedure compliance

Collaborate with customers

A perfect blend of Tier 1 Service Quality with Start-up agility to support your Enterprise

Recent Resources

2PL/3PL
Transporters

Freight
Forwarders

Customs Clearance
Brokers

Terminal Services
Operators

Specialised
Logistics