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Transporters and Logistics firms work on relationships to a large extent. Creating favourable relationships hinges on factors such as consistency, dependency, and transparency. Customers today find it important to be informed of where their consignments are and need updates on each of them. This is a unique challenge because transporters often find themselves lacking the right solutions to help them create strong relationships while managing skyrocketing operational costs.
Here are some ways Transporters and Logistics firms can use Boombirds to improve efficiency, drive operational compliance, and create favourable customer experiences.
Second party (2PL) or third-party logistics (3PL) service providers are crucial for enterprises that require frequent management, storage, and movement of goods between manufacturers and retailers. An increasing number of large and medium scale companies are engaging 2PL/3PL logistics providers to assist them to deliver continuity in their supply chain. But daily processing of such a sheer number of shipments requires meticulous planning and large-scale execution. Without the right tools, 2PL/3PL companies find it a challenge to optimise their operations, maintain transparency, and save on operational expenses.
Freight forwarding is the most common method of coordinating end-to-end international transit of shipments. They specialise in supply chain management and are primarily responsible for the safe transit and coordination of the cargo in transit and coordinate end-to-end import and export. Each import or export assignment is a complex project working together with their counterparts in the origin or destination, transporters, customs brokers, vessels, or flights. As such, freight forwarders rely on building relationships to cement their business with suppliers, manufacturers, and retailers. This can only be achieved when they consistently deliver goods in a safe, cost-effective manner.
Customs services primarily involve liaising with the government authorities at the seaport or airport to gain authorisation for goods and cargo to be transported across international borders. Government regulations vary from nation to nation and sometimes even between terminals within the same country. With multiple stakeholders to collaborate with, regulations to be kept track of, and documentation to be submitted at various levels, having the right tools to help simplify complex procedures is crucial.
Terminal services operators encompass the physical moving of cargo (for import) from the port to the customer’s warehouse, and vice-versa (for export). They focus on moving shipments between the port and warehouse, ensuring shipments are in good condition, cargo satisfies government regulations, and finally clearing customs. It is a relatively simple process but with a high volume of repeated transactions. Providing visibility to customers on these transactions is a laborious and time consuming task since typically the reporting process is entirely manual.
Enterprises specialising in providing end-to-end supply chain solutions for its customers covering packaging, storing, transporting and installation services have more customisable and comprehensive service delivery workflows. For example, supporting the transportation of fragile shopfitting fixtures or regular movement of manufactured food products from the factory to the 3PL warehouse distribution channels etc., Specialised logistics firms struggle to keep up to date communications with their field-staff, ensure compliance of their unique processes and confirm proof of service delivery.
These are just some examples of how Boombirds can support your organisation’s digital transformation journey. We have a strong track record in leading mission-critical enterprise implementations.
Our professional services team has extensive experience in large-scale global deployments including complex integrations with other core enterprise systems. For example, Boombirds can automatically create a new work order based on the downstream or upstream processes with your core systems.
Our iterative, proprietary innovation methodology (DiSPEx) combined with transparent, proactive, and process-driven governance enables rapid delivery of your organisation's strategic objectives.