Transporters and Logistics firms work on relationships to a large extent. Creating favourable relationships hinges on factors such as consistency, dependency, and transparency. Customers today find it important to be informed of where their consignments are and need updates on each of them. This is a unique challenge because transporters often find themselves lacking the right solutions to help them create strong relationships while managing skyrocketing operational costs.

Here are some ways Transporters and Logistics firms can use Boombirds to improve efficiency, drive operational compliance, and create favourable customer experiences.

If you are an enterprise leader and want to learn more about how we can support you to innovate within your organisation

2PL/3PL
Transporters

2PL/3PL
Transporters

Second party (2PL) or third-party logistics (3PL) service providers are crucial for enterprises that require frequent management, storage, and movement of goods between manufacturers and retailers. An increasing number of large and medium scale companies are engaging 2PL/3PL logistics providers to assist them to deliver continuity in their supply chain. But daily processing of such a sheer number of shipments requires meticulous planning and large-scale execution. Without the right tools, 2PL/3PL companies find it a challenge to optimise their operations, maintain transparency, and save on operational expenses.

  • Create a self-sustained operations team

    by automatically routing jobs to them or allowing team members to claim work from the queue

  • Compile route plans, specify incentives,

    and merge multiple services into a single trip with a comprehensive planning board

  • Keep track of on-field resources

    (trucks and drivers) as they fulfil consignment deliveries

  • Monitor the status of both work orders and consignments

    with Kanban-inspired smartboards

  • Collaborate with customers

    and demonstrate confirmation of delivery through photographic proofs during pickup and delivery with digitally signed acknowledgements

  • Create a self-sustained operations team

    by automatically routing jobs to them or allowing team members to claim work from the queue

  • Compile route plans, specify incentives,

    and merge multiple services into a single trip with a comprehensive planning board

  • Keep track of on-field resources

    (trucks and drivers) as they fulfil consignment deliveries

  • Monitor the status of both work orders and consignments

    with Kanban-inspired smartboards

  • Collaborate with customers

    and demonstrate confirmation of delivery through photographic proofs during pickup and delivery with digitally signed acknowledgements

Freight
Forwarders

Freight
Forwarders

Freight forwarding is the most common method of coordinating end-to-end international transit of shipments. They specialise in supply chain management and are primarily responsible for the safe transit and coordination of the cargo in transit and coordinate end-to-end import and export. Each import or export assignment is a complex project working together with their counterparts in the origin or destination, transporters, customs brokers, vessels, or flights. As such, freight forwarders rely on building relationships to cement their business with suppliers, manufacturers, and retailers. This can only be achieved when they consistently deliver goods in a safe, cost-effective manner.

  • Ensure the safe handling and delivery of goods

    from origin to destination by following robust operating procedure workflows with checklists

  • Monitor and track the progress of consignment movements

    in detail by collecting reporting data at every stage of the import or export process

  • Manage the trail of documentation

    throughout the consignment delivery process, including invoices, bill of lading, inspection certificates in a centralised location for every import or export

  • Collaborate with internal teams, customers, and counterparts

    through multiple channels including in-app and email notifications

  • Ensure the safe handling and delivery of goods

    from origin to destination by following robust operating procedure workflows with checklists

  • Monitor and track the progress of consignment movements

    in detail by collecting reporting data at every stage of the import or export process

  • Manage the trail of documentation

    throughout the consignment delivery process, including invoices, bill of lading, inspection certificates in a centralised location for every import or export

  • Collaborate with internal teams, customers, and counterparts

    through multiple channels including in-app and email notifications

Customs Clearance
Brokers

Customs Clearance
Brokers

Customs services primarily involve liaising with the government authorities at the seaport or airport to gain authorisation for goods and cargo to be transported across international borders. Government regulations vary from nation to nation and sometimes even between terminals within the same country. With multiple stakeholders to collaborate with, regulations to be kept track of, and documentation to be submitted at various levels, having the right tools to help simplify complex procedures is crucial.

  • Ensure procedural compliance

    for handling of goods and import/export documentation process management

  • Implement tailored operating procedures

    to handle regulation of specialised goods in specific markets (e.g. radioactive materials import into India)

  • Monitor and track the progress of customs clearance

    in detail by collecting reporting data at every stage of the process

  • Maintain an audit trail of all actions

    taken at every step of the customs clearance process e.g. bills, duty slips, and documentation

  • Communicate with customers

    and provide them regular checkpoint updates through in-app and email notifications

  • Ensure procedural compliance

    for handling of goods and import/export documentation process management

  • Implement tailored operating procedures

    to handle regulation of specialised goods in specific markets (e.g. radioactive materials import into India)

  • Monitor and track the progress of customs clearance

    in detail by collecting reporting data at every stage of the process

  • Maintain an audit trail of all actions

    taken at every step of the customs clearance process e.g. bills, duty slips, and documentation

  • Communicate with customers

    and provide them regular checkpoint updates through in-app and email notifications

Terminal Services
Operators

Terminal Services
Operators

Terminal services operators encompass the physical moving of cargo (for import) from the port to the customer’s warehouse, and vice-versa (for export). They focus on moving shipments between the port and warehouse, ensuring shipments are in good condition, cargo satisfies government regulations, and finally clearing customs. It is a relatively simple process but with a high volume of repeated transactions. Providing visibility to customers on these transactions is a laborious and time consuming task since typically the reporting process is entirely manual.

  • Create structured operating procedures

    for all cargo handling services at the terminal, aligning to your customer’s unique requirements

  • Fast-track the process and enable ad-hoc task creation

    through mobile fulfilment (a smartphone app with barcode / QR code reader)

  • Supplement these SOPs with comprehensive checklists

    for cargo clearance and other surveying functionality to handle exceptions

  • Keep track of all tasks taken

    at each step with detailed action logs and maintain proof of pickup and delivery photos, scanning of delivery notes and airway bills

  • Provide customers a complete real-time overview

    of the progress of ground handling activities as well as periodical updates and email notifications as required

  • Create structured operating procedures

    for all cargo handling services at the terminal, aligning to your customer’s unique requirements

  • Fast-track the process and enable ad-hoc task creation

    through mobile fulfilment (a smartphone app with barcode / QR code reader)

  • Supplement these SOPs with comprehensive checklists

    for cargo clearance and other surveying functionality to handle exceptions

  • Keep track of all tasks taken

    at each step with detailed action logs and maintain proof of pickup and delivery photos, scanning of delivery notes and airway bills

  • Provide customers a complete real-time overview

    of the progress of ground handling activities as well as periodical updates and email notifications as required

Specialised
Logistics

Specialised
Logistics

Enterprises specialising in providing end-to-end supply chain solutions for its customers covering packaging, storing, transporting and installation services have more customisable and comprehensive service delivery workflows. For example, supporting the transportation of fragile shopfitting fixtures or regular movement of manufactured food products from the factory to the 3PL warehouse distribution channels etc., Specialised logistics firms struggle to keep up to date communications with their field-staff, ensure compliance of their unique processes and confirm proof of service delivery.

  • Gain a bird’s-eye view

    of all your ongoing projects and delivery trips with a Kanban-inspired smart service board

  • Create a self-sustained operations team

    by automatically routing jobs to them based on customer types

  • Compile route plans, specify incentives,

    and optimise deliveries into a single trip with a comprehensive planning board

  • Keep track of on-field resources

    (trucks and drivers) as they fulfil consignment deliveries

  • Ensure installation procedure compliance

    via checklists and collect proof of installation photographs

  • Collaborate with customers

    and demonstrate proof of delivery through pickup and drop photos and digitally signed acknowledgements

  • Gain a bird’s-eye view

    of all your ongoing projects and delivery trips with a Kanban-inspired smart service board

  • Create a self-sustained operations team

    by automatically routing jobs to them based on customer types

  • Compile route plans, specify incentives,

    and optimise deliveries into a single trip with a comprehensive planning board

  • Keep track of on-field resources

    (trucks and drivers) as they fulfil consignment deliveries

  • Ensure installation procedure compliance

    via checklists and collect proof of installation photographs

  • Collaborate with customers

    and demonstrate proof of delivery through pickup and drop photos and digitally signed acknowledgements

A perfect blend of Tier 1 Service Quality with Start-up agility to support your Enterprise

BPM tool for logistics process management

These are just some examples of how Boombirds can support your organisation’s digital transformation journey. We have a strong track record in leading mission-critical enterprise implementations.

Our professional services team has extensive experience in large-scale global deployments including complex integrations with other core enterprise systems. For example, Boombirds can automatically create a new work order based on the downstream or upstream processes with your core systems.

Our iterative, proprietary innovation methodology (DiSPEx) combined with transparent, proactive, and process-driven governance enables rapid delivery of your organisation's strategic objectives.

Holistic product development using Agile methodology

If you are an enterprise leader and want to learn more about how we can support you to innovate within your organisation