Digitally Transform Your Retail Operations

Lean Order to
Delivery Management

Order Management is a critical step in the supply chain process. Both retailers and distributors need to handle orders efficiently from multiple channels and process them diligently as this has a direct impact on the business. Maximising efficiency in order management will significantly contribute to the business’ growth.

In the competitive retail landscape it is increasingly difficult to maximise sales unless you simplify the order to delivery process with your customers. Ramping up field operations, including order taking and delivery at the customer’s location, builds a strong relationship with the customer. In order to succeed at these initiatives, distributors and retailers need real-time visibility of order to delivery operations, to track orders in the pipeline, their staff on the field, and to collaborate with customers.

Partner and
Customer Onboarding

With the constant evolution of your business, it is important that you ensure consistency when onboarding new partners such as distributors, franchisees and your brand stores. Alternatively, if you are a distributor, onboarding new retail customers is a critical process in your business. There are operational procedures that need to be followed, quality and compliance standards to be met, and onboarding checklists to be carried out. This can be challenging if not handled systematically. It needs to have a consistent process but also be simple enough for your teams and partners to follow while giving you the visibility you need to monitor progress.

Marketing Events
Management

One of the main sources of new customers, and often repeat business, is the development and coordination of marketing events. These programs combine a range of different elements from door to door marketing, a fleet of roaming vehicles, points of interest and even specialised hubs - for example tents in strategic locations at events. With numerous stakeholders involved and thorough procedures to comply with, this becomes increasingly difficult to handle manually. A positive return on marketing spend will only be guaranteed with the successful execution of this comprehensive process.

Point of Sale
Merchandising and Audits

One of the most crucial elements for retail brands and their retailers is ensuring that Point of Sale Merchandising (POSM) materials are up to date, in good condition, properly presented and your products are optimally positioned in your retail outlets. In order to ensure, this you need a clearly communicated merchandising plan and the ability to measure the results. Merchandising and Audits drive compliance with brand standards in the stores while resulting in increased sales, improved customer satisfaction and overall reduced business risk.

Outdoor Point of
Sale Merchandising

To complement the merchandising inside the stores retail brands also rely on large outdoor visual merchandising (Outdoor POSM), such as digital and poster-based signage at prominent locations. Just as with POS merchandising it’s imperative that the outdoor POSM assets remain up to date and in good condition. This relies on a merchandising team carrying out regular reviews of signage and indicating when maintenance, replacements or creative upgrades are needed.