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Service processes are highly interdependent and tend to be time-constrained, which means relationships between service providers and customers are integral to customer outcomes, and ultimately their loyalty. A customer of a service provider, for example, is buying both the outcome of the service (a landscaped garden, an income tax filing etc.) as well as the way in which they are served. This is completely different from manufacturing where the production and delivery to the customer are separate. A critical challenge therefore for service providers is managing outcomes and experiences in parallel.
A challenge faced by all service providers (large or small) is how to continuously enhance their processes, and products, and make sure that the outcomes are genuine improvements. An important area to address therefore is managing the increased complexity resulting from change.
Whether onboarding new customers, handling patient care visits, executing income tax filing or even carrying out garden landscaping, Boombirds, a zero-code process management platform, empowers service providers by transforming manual processes into digital workflows. With both strong procedural compliance and a focus on proof of service, this results in consistent quality, improved service delivery and an overall superior customer experience.
All businesses rely on the support of a variety of kinds of professional consulting firms to ensure they adhere to regulatory practices and to maintain their day to day activities. These include, but are not limited to, accountants, auditing practices, financial and wealth advisors, tax consultants, legal advisors, management consultants, human resources services, regulatory compliance specialists, and even insolvency and bankruptcy experts. In supporting their customers, professional firms provide retainer services, are governed by heavy regulation and are always looking for ways to improve efficiencies to maximise their billings. Having a tool that helps drive compliance, enables better visibility for Partners and Business Owners, and ensures customers are kept in the loop can be a gamechanger.
Quality and consistency of experience is at the forefront of all customer service organisations. Whether providing emergency medical assistance, banking, concierge and lifestyle, Business Process Outsourcing, or other contact centre services, operational management, hotel and tourism or even transport services, this sector has a number of challenges. Their principal asset tends to be Human Capital, who are at the coalface handling customer queries day-to-day. They traditionally have a high turnover of staff, and this cut-throat segment has a significant churn of new and existing clients. They are always on the lookout for opportunities to improve efficiencies with their people and ensuring they keep their clients and end customers top of mind.
Facilities Management and Home Services encompass a variety of amenities including but not limited to indoor and outdoor cleaning, pest control, warranty services, lift and building maintenance, handyman, plumbers, landscapers, locksmiths, gardeners, and electricians. Whether they are small teams supporting a variety of disparate customers or a dedicated group working for large enterprises these service providers know their lifeblood is the ability to quickly and easily track, plan and execute work orders while ensuring their staff, on the field, are delivering an exceptional customer experience.
Operations Managers for patient care services handle a team of specialised professionals and caregivers providing wide-ranging services in relation to home hospices, aged care facilities, disability support, midwives, and communities. Teams that were already under pressure are now struggling even more given the sudden surge in demand for their services. They also lack the technology and tools that enable them to focus on caregiving duties.
A major part of any organisation’s sales arsenal is having agents speaking to new prospects and regularly visiting customers, on the field. Whether selling financial services, insurance, or pharmaceuticals, a critical aspect of this team’s day-to-day activities is ensuring they visit all of their customers on a regular basis to keep their products and services top of mind. In addition, field services like pathology laboratories and diagnostic centres rely on a team of couriers and back office staff to ensure the smooth running of their operations. Samples and results must be swiftly and safely transported between labs whilst taking orders for refilling pre-analytical materials in the labs.
These are just some examples of how Boombirds can support your organisation’s digital transformation journey. We have a strong track record in leading mission-critical enterprise implementations.
Our professional services team has extensive experience in large-scale global deployments including complex integrations with other core enterprise systems. For example, Boombirds can automatically create a new work order based on the downstream or upstream processes with your core systems.
Our iterative, proprietary innovation methodology (DiSPEx) combined with transparent, proactive, and process-driven governance enables rapid delivery of your organisation's strategic objectives.