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Explore how successful businesses tap into the power of Kanban to run their operations successfully with this handy workbook! When you receive your email simply click on the link and you will be taken to our Knowledge Centre, for our no-nonsense and actionable guides to show you how Lean can look in practice in your organisation.
Create an Accountable TeamSet SMART, achievable GoalsBe more transparent and accountableIdentify bottlenecks in processes and eliminate them
Looks like you’re gearing up to reopen soon, and we are with you all the way! We know this is an important opportunity to show you care about your customers and employees’ safety and wellbeing.
Boombirds is the right technology to help you ensure you follow the regulations for social distancing and a safe reopening.
Look out for more insightful and actionable (free) business content that we hope you will find useful.
Business Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Field Services Enhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
Retail Logistics Optimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Business ServicesBoost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services
Retail LogisticsOptimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Field ServicesEnhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
Service processes are highly interdependent and tend to be time-constrained, which means relationships between service providers and customers are integral to customer outcomes, and ultimately their loyalty. A customer of a service provider, for example, is buying both the outcome of the service (a landscaped garden, an income tax filing etc.) as well as the way in which they are served. This is completely different from manufacturing where the production and delivery to the customer are separate. A critical challenge therefore for service providers is managing outcomes and experiences in parallel.
A challenge faced by all service providers (large or small) is how to continuously enhance their processes, and products, and make sure that the outcomes are genuine improvements. An important area to address therefore is managing the increased complexity resulting from change.
Whether onboarding new customers, handling patient care visits, executing income tax filing or even carrying out garden landscaping, Boombirds, a zero-code process management platform, empowers service providers by transforming manual processes into digital workflows. With both strong procedural compliance and a focus on proof of service, this results in consistent quality, improved service delivery and an overall superior customer experience.
IT support companies keep their clients' workplaces running - provisioning and maintaining workstations and laptops, servicing hardware devices like printers and peripherals, replacing faulty equipment, and carrying out periodic IT asset audits. Every one of these activities arrives as a request that has to be logged, assigned to the right technician, worked through, and closed within agreed timelines. As volumes grow across multiple clients and sites, keeping track of what's open, who's on it, and whether SLAs are being met becomes the real challenge. Boombirds gives IT support providers a unified, zero-code platform to raise and manage support tickets, move every activity forward, surface bottlenecks, and drive every ticket to closure - turning scattered support requests into structured, accountable service delivery.
Quality and consistency of experience is at the forefront of all customer service organisations. Whether providing emergency medical assistance, banking, concierge and lifestyle, Business Process Outsourcing, or other contact centre services, operational management, hotel and tourism or even transport services, this sector has a number of challenges. Their principal asset tends to be Human Capital, who are at the coalface handling customer queries day-to-day. They traditionally have a high turnover of staff, and this cut-throat segment has a significant churn of new and existing clients. They are always on the lookout for opportunities to improve efficiencies with their people and ensuring they keep their clients and end customers top of mind.
Facilities Management and Home Services encompass a variety of amenities including but not limited to indoor and outdoor cleaning, pest control, warranty services, lift and building maintenance, handyman, plumbers, landscapers, locksmiths, gardeners, and electricians. Whether they are small teams supporting a variety of disparate customers or a dedicated group working for large enterprises these service providers know their lifeblood is the ability to quickly and easily track, plan and execute work orders while ensuring their staff, on the field, are delivering an exceptional customer experience.
Operations Managers for patient care services handle a team of specialised professionals and caregivers providing wide-ranging services in relation to home hospices, aged care facilities, disability support, midwives, and communities. Teams that were already under pressure are now struggling even more given the sudden surge in demand for their services. They also lack the technology and tools that enable them to focus on caregiving duties.
A major part of any organisation’s sales arsenal is having agents speaking to new prospects and regularly visiting customers, on the field. Whether selling financial services, insurance, or pharmaceuticals, a critical aspect of this team’s day-to-day activities is ensuring they visit all of their customers on a regular basis to keep their products and services top of mind. In addition, field services like pathology laboratories and diagnostic centres rely on a team of couriers and back office staff to ensure the smooth running of their operations. Samples and results must be swiftly and safely transported between labs whilst taking orders for refilling pre-analytical materials in the labs.
These are just some examples of how Boombirds can support your organisation’s digital transformation journey. We have a strong track record in leading mission-critical enterprise implementations.
Our professional services team has extensive experience in large-scale global deployments including complex integrations with other core enterprise systems. For example, Boombirds can automatically create a new work order based on the downstream or upstream processes with your core systems.
Our iterative, proprietary innovation methodology (DiSPEx) combined with transparent, proactive, and process-driven governance enables rapid delivery of your organisation's strategic objectives.
To make your business more efficient, you need to automate the processes and workflow of it. This is where automation comes into play! In this blog post we'll explore five different ways that can help with those goals - including two specific examples: Business Process Automation (BPA) and Workflow Management Systems.
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