Transport and Delivery Management

Managers used a paper-based system to keep track of sales. They found it increasingly difficult to culminate the data and create an accurate summary of the number of deliveries they fulfilled on a daily basis.

Incentives for each trip were handled on a manual basis. The ad-hoc way this was done made it inconvenient and cumbersome for everyone involved.

The organisation struggled to optimise routes and effectively plan their consignment delivery activities. This caused a steep rise in associated costs.

Tracking vehicle utilisation and downtime was crucial and had a direct impact on sales and operational planning. The organisation used a manual system to keep track of these metrics which proved insufficient.

Managers heavily relied on drivers to keep the back office informed of the status of each work order. Additionally, a lot of time was being spent on keeping customers updated on the status of their consignments. This was not cost or time effective.

Mileford were reliant on providing their regular customers better rates based on the volume of business they provided them. Without access to crucial customer data, they found it difficult to offer competitive prices and strengthen these customer relationships.

With Boombirds, Mileford was able to visualise pipeline, ongoing, and completed work orders. This made it easier to keep track of the deliveries fulfilled at any given point in time. The aggregation of this data made it easy to summarise and report sales numbers more accurately.

Mileford greatly benefited from Boombirds’ incentive management functionality. They were able to specify payouts and incentives for each trip and this additionally helped drivers keep track of them with the mobile app.

Managers were able to use Boombirds’ planning board to seamlessly plan delivery routes, create batch trips, and combine multiple deliveries in a single trip. Additionally, consignments could be added to trips at any point during trip execution. This helped them save on operational costs and improve efficiency.

Boombirds made it easy to keep track of these crucial factors. In-depth trip reports gave managers the ability to view the number of trips fulfilled vehicle-wise as a measure of utilisation. Additionally, detailed pitstop reports helped them track vehicle downtime by giving them a breakup of time spent for fuel stops, tyre changes, repair and maintenance as well as food and rest stops in the trip.

Drivers could update the pickup and drop status of each of their work orders through the mobile app. Boombirds, in turn, sent customers automatic notifications to keep them informed at every step of the delivery process.

With Boombirds, Mileford was able to view all ongoing activities and generate in-depth reports of all jobs done for each customer. This gave them a clearer view of business volume which they were able to use to provide customers with better rates.