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Boombirds for Business Services offers companies a simple but effective way to digitise operations and increase efficiency by eliminating redundancies, enforcing adherence, and improving resource utilisation. It is an ideal solution for financial audit practices, legal services, and compliance management companies. It can also serve as an essential tool for enterprises that use logical process-based workflows such as customer on-boarding, employee on-boarding, complaint management, and more.
Assign service requests to teams and allow team members to proactively claim or reassign them from the activity board
Specify who can raise service requests and who can work on each step within the service request
Route new service requests to particular teams based on predefined rules
Reassign service requests back to source teams automatically for contextual follow-up
Allow for creation and delegation of ad-hoc tasks that can be completed outside of the normal workflow
Create an unlimited number of process workflows with intuitive steps and approvals
Capture vital information progressively within each step with custom forms
Ensure process adherence by placing comprehensive checklists within each step
Enhance accessibility of commonly used webpages and reference sites through quick links
Skip steps or set rollbacks in processes to manage exceptions or uphold quality standards
Define recurrence policies to automate the creation of requests for repeat services
Clone service requests with a single click of a button
Reduce manual effort by uploading and raising service requests in bulk from templates
Auto-create email-based service requests with inbound queue management
Engage with customers through multi-channel communication – emails, in-app notifications, and context-sensitive chat
Provide customers with periodical updates within a service request
Share files or images to convey contextual case-related information
Create an extra level of engagement with customers to make announcements, collect feedback, or receive acknowledgements
Identify bottlenecks in every task and process with Kanban-inspired smartboards
Keep track of tasks that are assigned to individuals, teams, or raised for managed customers
Gain visibility of the status of each task with timestamped activity logs
Generate custom team and assignee-based reports on-demand
The secret behind how VKDS was able to significantly improve operational efficiency
VKDS is a fast-growing audit firm from Chennai, India. They provide audit, advisory, tax, and other allied services for individuals and businesses. VKDS turned to Boombirds as a part of their digital transformation efforts. They were looking at streamlining their processes and simplify the management of their daily activities more efficiently.Read more