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Boombirds has a wide range of features for organisations that offer order to delivery, retail distribution, sales, and merchandising operations. The intuitive platform goes above and beyond regular BPM capabilities to offer manufacturers, distributors, and merchandising managers the ability to drive efficient field operations, live track order deliveries, manage product returns, and enhance functional transparency.
Create logical process-based workflows for order to delivery and distribution operations
Define, add, or remove items from your product catalogue with ease
Configure maximum and minimum order quantities for each product
Assign service requests to teams and allow team members to claim work from the activity board
Obtain vital information with custom forms and enable process adherence with checklists at every step
Define role-based settings by specifying who can raise and work on service requests and deliveries
Live track the movement of orders from end-to-end
Select from simple and complete order tracking modes
View all orders in transit by tracking them in real-time on Kanban-inspired smartboards
Make amendments or force-stop trips based on changes in circumstance
Define ranges for payouts and configure surcharges for every trip
Build a beat plan of stores and outlets for merchandisers to visit periodically
Track merchandiser movements as they visit various locations and complete store audits
Create orders and manage product returns and exchanges on-site
Obtain trip logs and proof of visits for each store serviced
Track unplanned field trips and activities for new service requests and fulfilment
Improve order delivery by planning routes and assigning vehicles and staff for execution
Enable fluid delivery planning by adding orders to trips during the planning or fulfilment process
Add and manage a roster of customer locations for easy access
Create batch delivery trips to save operational time and effort
Merge multiple order deliveries within a single trip to optimise deliveries and save costs
Configure recurrence policies to automate repeat contract order management
Allow customers to create orders and track their movements to delivery
Communicate with customers contextually by engaging through multiple channels – emails, in-app notifications, and case-sensitive chat
Provide customers periodical order updates throughout the order delivery process
Improve transparency by collecting proof of delivery and obtaining digitally signed customer acknowledgements
Obtain standardised time-stamped activity logs from order creation to delivery
Compile detailed trip-based reports for delivery, field, and merchandising visits
Generate reports and gain a holistic view of the order to delivery process
Access in-depth reports by assignee or team to measure efficiency
View comprehensive reports on orders, pitstops, payouts, and service requests