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Boombirds for Field Services offers enterprises a way to automate operations and improve the productivity of their on-field teams by tracking resources in real-time, improving transparency, and easing the coordination between field and office teams. The intuitive platform is a well-rounded solution for companies that carry out services within a premise such as facility management as well as those that deploy teams to fulfil home services such as landscaping, handyman, maintenance, etc.
Create an unlimited number of logical, SOP-aligned process workflows for seamless office and on-field operations
Collect crucial information at every step with custom forms
Ensure process adherence with comprehensive checklists
Replicate service requests with a single click of a button
Configure role-based permissions and define who can raise and work on service requests
Reassign service requests back to source teams automatically for contextual follow-up
Add and manage customer locations for more efficient service planning
Create a beat plan of customer locations that need to be serviced periodically
Schedule repeat contract maintenance requests with recurrence policy management
Allow field agents to raise service requests based on customer requirements on-site
Enable field agents to fulfil ad-hoc service requests on-field
Live-track field teams as they fulfil service requests at customer locations
Proactively plan routes for service visits and optimise resource utilisation
Merge multiple customer services into single service trips for improved operational efficiency
Configure service-based payouts and surcharges for field staff
Enable customers to raise and track service requests
Create effective multi-channel customer engagement touchpoints – email, in-app notifications, and chat
Communicate with customers contextually within a service request
Provide customers with periodical updates and proof of service completion
Obtain digitally signed post-service acknowledgements from customers
Enable customers to rate the service delivery and collect unbiased feedback
Obtain standardised time-stamped activity logs at every step of service fulfilment
Access custom reports by team or assignee to gain a holistic view of operations
Create an extra level of approval post service fulfilment to ensure quality adherence
Generate in-depth service and trip-based reports to help gauge efficiency