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Process Optimisation Blueprint

Explore how successful businesses tap into the power of Kanban to run their operations successfully with this handy workbook!

When you receive your email simply click on the link and you will be taken to our Knowledge Centre, for our no-nonsense and actionable guides to show you how Lean can look in practice in your organisation.

  • Create an Accountable Team
  • Set SMART, achievable Goals
  • Be more transparent and accountable
  • Identify bottlenecks in processes and eliminate them
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Grab your free Process Optimisation Blueprint to help get your time back!

Boombirds for Field Services offers enterprises a way to automate operations and improve the productivity of their on-field teams by tracking resources in real-time, improving transparency, and easing the coordination between field and office teams. The intuitive platform is a well-rounded solution for companies that carry out services within a premise such as facility management as well as those that deploy teams to fulfil home services such as landscaping, handyman, maintenance, etc.

Why Choose Boombirds for Field Services

    Align Office and
    On-field Teams

  • Create an unlimited number of logical, SOP-aligned process workflows for seamless office and on-field operations

  • Collect crucial information at every step with custom forms

  • Ensure process adherence with comprehensive checklists

  • Replicate service requests with a single click of a button

  • Configure role-based permissions and define who can raise and work on service requests

  • Reassign service requests back to source teams automatically for contextual follow-up

    Standardise
    Field Services

  • Add and manage customer locations for more efficient service planning

  • Create a beat plan of customer locations that need to be serviced periodically

  • Schedule repeat contract maintenance requests with recurrence policy management

  • Allow field agents to raise service requests based on customer requirements on-site

  • Enable field agents to fulfil ad-hoc service requests on-field

    Simplify
    Field Staff Tracking

  • Live-track field teams as they fulfil service requests at customer locations

  • Proactively plan routes for service visits and optimise resource utilisation

  • Merge multiple customer services into single service trips for improved operational efficiency

  • Configure service-based payouts and surcharges for field staff

    Strengthen Customer
    Collaboration

  • Enable customers to raise and track service requests

  • Create effective multi-channel customer engagement touchpoints – email, in-app notifications, and chat

  • Communicate with customers contextually within a service request

  • Provide customers with periodical updates and proof of service completion

  • Obtain digitally signed post-service acknowledgements from customers

  • Enable customers to rate the service delivery and collect unbiased feedback

    Improve Operational
    Transparency

  • Obtain standardised time-stamped activity logs at every step of service fulfilment

  • Access custom reports by team or assignee to gain a holistic view of operations

  • Create an extra level of approval post service fulfilment to ensure quality adherence

  • Generate in-depth service and trip-based reports to help gauge efficiency

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