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Explore how successful businesses tap into the power of Kanban to run their operations successfully with this handy workbook! When you receive your email simply click on the link and you will be taken to our Knowledge Centre, for our no-nonsense and actionable guides to show you how Lean can look in practice in your organisation.
Create an Accountable Team Set SMART, achievable Goals Be more transparent and accountable Identify bottlenecks in processes and eliminate them 
Looks like you’re gearing up to reopen soon, and we are with you all the way! We know this is an important opportunity to show you care about your customers and employees’ safety and wellbeing.
Boombirds is the right technology to help you ensure you follow the regulations for social distancing and a safe reopening.
Look out for more insightful and actionable (free) business content that we hope you will find useful.
Business Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services Boost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Field Services Enhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
Retail Logistics Optimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Business ServicesBoost productivity through efficient process adherence while identifying & resolving bottlenecks in your workplace.
Audit Services
Retail LogisticsOptimise and simplify distribution operations with live tracking of order to delivery & merchandising.
Field ServicesEnhance service management in field operations with live tracking of feet on street while delighting your customers.
Transporter Logistics Improve logistics operations through comprehensive workflows with real-time management of fleet & consignments.
The Boombirds Email Agent reads customer emails, identifies who sent them, and turns them into service requests automatically, so nothing slips through and your team works from one place.
Someone has to read each email, work out who the customer is, create the ticket, and chase the thread later. It's slow, easy to miss, and impossible to track once the inbox fills up.
Link Gmail or Microsoft 365 with your single sign on. No passwords, no IT project.
Gmail · Microsoft 365New messages reach Boombirds the moment they land in the inbox.
Real timeThe agent reads what the customer needs, identifies them, and categorises the email.
AI poweredA service request is raised automatically, or the email is added to an existing ticket.
AutomaticEvery email in the conversation sits with its ticket, ready for the next action.
Full contextAnything the agent isn't sure about waits in one queue for a quick decision.
Human reviewConnect with your Google or Microsoft sign-in and keep the mailbox you already use.
Turn customer emails into service requests without manual data entry.
Match every email to the right customer record, automatically.
Emails are tagged with the request number, customer, and owner, right in your inbox.
Every email in and out is logged on the service request, so anyone can see the whole history.
Updates, document requests, and notices go out from your own mailbox, with your custom signatures.
Every email sorted into Tickets, Customers and Contacts, ready for your team.
Files that arrive by email are saved to your organisation's cloud storage under the right request.
Choose which request types the agent may raise and describe each in a sentence.
If an email matches an open request, the agent asks whether to add to it or start fresh.
New details are added, thank-yous are closed quietly, and status questions are answered.
Each queued email comes with a summary and a suggested reply your team can edit.
The agent raises a request only when it is sure of the type. Otherwise it waits for a person.
Attachments, anything unusual, and anything outside your rules go to your team.
When a customer asks for a status, the answer comes only from the request.
Email content isn't stored by the agent, and nothing is shared across customers.
Every customer request becomes a ticket in seconds, not hours.
Every customer email is captured, linked, and tracked.
Your team stops copying emails and starts resolving them.
Email, customer, and service request live together in Boombirds.
Open Plan & billing, go to the Marketplace, and add the Email Agent.
MarketplaceConnect Gmail or Microsoft 365 with your single sign on. No passwords shared.
Gmail · Microsoft 365Switch on automatic creation for the request types you want and describe each.
Your rulesNew emails are sorted, matched, and turned into requests from that moment on.
From day oneSending email is included in every plan. Reading, sorting, and the inbox queue are premium add-ons.
Our process specialists are happy to walk you through your mailbox setup.
Talk to usGmail (Google Workspace) and Microsoft 365 / Outlook.
No. Sign in to your existing Gmail or Microsoft 365 mailbox once, and the agent works from there.
Yes. You connect through Google's or Microsoft's own sign-in, so Boombirds never sees your password.
It waits in the queue for your team instead of guessing, so tickets stay accurate.
Yes. Outgoing emails are sent from your connected mailbox, with your branding.
Only to ask which request an email belongs to, request a missing detail, confirm an update, or answer a status question. Everything else is left for your team.
Yes. Every action appears on the request's activity log, and the queue updates as emails arrive.
Emails with attachments, auto-replies, and anything it can't match confidently always go to a person.
See the Email Agent turn a live inbox into organised service requests.
Book a Discovery & DemoNo commitment required · 30-minute session with our process specialists
To make your business more efficient, you need to automate the processes and workflow of it. This is where automation comes into play! In this blog post we'll explore five different ways that can help with those goals - including two specific examples: Business Process Automation (BPA) and Workflow Management Systems.
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Agentic Operations
Email Agent
WhatsApp Agent