5 Tips to Ace Customer Collaboration for a Better Client Relationship Posted on March 31, 2021 by Deepa Lakshmi Conventional client relationship approach is no longer viable. In the age of technology, we need to build long-term relationships with client collaboration. Maslow’s Hierarchy of Needs for Customer Service Delivery Posted on December 16, 2020 by Jonathan Kidd Maslow’s hierarchy of needs fits beautifully in the B2B environment where customer satisfaction and loyalty are key. How can you apply this to customer service delivery? 6 Ways to Manage Customer Expectations Posted on December 9, 2020 by Jonathan Kidd Instead of leaving it to chance, and risking miscommunication and disappointment, here are 6 ways to manage customer expectations.