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The 5 Secrets to Keeping your Field Teams Accountable
Field operations management with real-time visibility and a high degree of customer responsiveness can deliver the right kind of customer experience.
Keeping Your Team Accountable: 7 Tips on Effective Task Delegation
Uncover 7 useful tips to master the art of delegating tasks and growing your business effectively. Read on and start delegating tasks today!
Q&A with Boombirds and SourceForge: The Importance of Business Process Compliance and Why Post-COVID it’s More Critical than Ever
We recently took part in a Q&A with SourceForge – the place developers and companies go to access the latest software and business applications. Read the full article.
Five strategies to avoid business overwhelm in your organisation
A typical way most business owners tackle overwhelm is by putting in longer work hours, and that tends to trickle down to their employees as well, leading to not just the business owner being overwhelmed, but the entire organisation is on a whirlwind every day, often not knowing what they achieved at the end of a day!
Uncover useful strategies to overcome the constant state of overwhelm...
Maslow’s Hierarchy of Needs for Customer Service Delivery
Maslow’s hierarchy of needs fits beautifully in the B2B environment where customer satisfaction and loyalty are key. How can you apply this to customer service delivery?
6 Ways to Manage Customer Expectations
Instead of leaving it to chance, and risking miscommunication and disappointment, here are 6 ways to manage customer expectations.
Don’t have effective task management in place? It could be killing your business in these 3 Ways
Small businesses often have ineffective task management. They drown in spreadsheets and paperwork, and this quickly kills a business. There is a better way.
Using Six Sigma for Standard Operating Procedures (SOPs) that actually get used
Are you still managing your client requests, files and caseloads the old-fashioned way, i.e manually, on paper or Excel?
If so, then it’s a now or never situation for you to get on board with going digital with your SOPs.
Qualities of effective leaders? Here are 5 of them…
What are the qualities of effective leaders and what sets them apart? They have the same 24 hours as everyone else, so how do they manage to achieve so much? Leadership is not a rank or a position, it is a choice – a choice to look after the person to the left of us
Your post COVID reopening checklist: 10 post-COVID-19 measures for your workplace
You’re eager to re-open again after an extended period of closure, but are your post-covid-19 health and safety measures enough to meet the rules, requirements and regulations for a post-pandemic workplace? We’ve put together 10 things to consider in our post covid reopening checklist to help you safely re-open. From shopping malls and cinemas to
Are you tired of…Messy, manual processes that can't be scaled?
We work with operations leaders looking to digitally transform their manual back-office processes and procedures.
We combine your existing business processes with our software, plus decades of enterprise process re-engineering and change management experience to quickly scale and see the results you are looking for.